Return Policy - Ace Online Wellness (N.I.) LTD
Any Dispute will be handled in the EU.
General Rules
When dealing with returns and refunds, Ace Online Wellness (N.I.) LTD follows the guidelines of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. According to these regulations, to get a refund, you have to tell us within 14 days of receiving your goods. You’ll have 14 more days to return the goods after informing us.
Ace Online Wellness (N.I.) LTD Return Policy Philosophy
At Ace Online Wellness (N.I.) LTD, we always try to treat our customers like family. We want you to fully enjoy our supreme-quality CBD oil products, that’s why we extend the return period. If you are not satisfied with the hemp oil goods by Ace Online Wellness (N.I.) LTD for 30 days after your purchase, we will give you a full refund. Furthermore, we offer you a 15-day grace period on top of our 30-day return policy.
Placing an Order
Our primary aim is to bring satisfaction to our customers. So, we give a detailed description of our goods. Please, study the provided information to make sure you have chosen suitable products.
Moreover, when we get in touch with you to confirm the contract, you can always ask our assistants to provide you with the necessary details. You’ll avoid dissatisfaction with your purchase and the return of goods.
Checking Your Goods
According to the Consumer Rights Act, all products have to be of satisfactory quality, fit for purpose and as described.
First, when you get your purchase, make sure your products are not faulty or damaged. We guarantee the highest quality of our CBD oil products. However, if you are not satisfied, you can submit a request for a refund.
Secondly, if you understand that our products don’t meet your expectations and do not fit your purposes, you may also request a refund.
Thirdly, if it happens that our goods don’t match the description, you will also get a refund.
Submitting Requests for Refund
It is really easy to request a refund. You can send us an email to [email protected], fill out the contact form, or make a call at +1 (617) 600 5003. We’ll send you an email confirmation within 12 hours to notify you that your request has been processed.